Customer Service Specialist

My Dublin based client is recruiting for a Customer Service Specialist to join the team on a permanent basis. This role requires 2 - 3 days onsite. The Customer Service Specialist needs to have prior insurance experience.

Key Responsibilities

• Manage all aspects of personal lines insurance, including renewals, mid-term adjustments, and after-sales customer queries.
• Build and maintain positive relationships with customers, ensuring a professional and supportive experience.
• Contribute to customer retention efforts by achieving renewal and retention targets.
• Maintain accurate and up-to-date data within internal systems.
• Respond to customer requests promptly and efficiently.
• Deliver a high standard of customer service at all times.
• Complete administrative tasks with precision, accuracy, and attention to detail.

Skills & Knowledge

• Strong organisational and time management skills, with the ability to prioritise workload effectively.
• Capable of working both independently and collaboratively within a team.
• Comfortable working in a fast-paced and dynamic environment.
• Knowledge of insurance systems (e.g., Applied Relay) is an advantage.
• Excellent verbal and written communication skills.
• Professional, motivated, and customer-focused attitude.

Experience & Qualifications

• Minimum APA qualification required.
• Proven experience within the insurance industry is essential.
• Experience in customer service, renewals, or policy administration roles is an advantage.