Customer Technical Support Engineer

Job Title: Customer Technical Support Engineer

Job Type: Permanent

Location: South Dublin – 100% office based

Job Description:

Our client, Ireland's leading organisation in the cyber security space, is seeking a Customer Technical Support Engineer to join their support team. This role is an opportunity to join a leading company in one of the world's fastest growing tech sectors. With a Dublin based office, the role will involve providing frontline technical assistance across a suite of security-related products and services.

Job Responsibilities:

• Act as the initial point of contact for technical support queries from customers.
• Diagnose and resolve issues related to email systems, internet technologies, and DNS configurations.
• Provide support through various channels including phone, email, and ticketing systems.
• Assist with the setup and configuration of email-related services.
• Build technical understanding in areas such as email filtering, anti-virus, and anti-phishing tools.
• Maintain clear, professional communication with customers throughout support interactions.
• Document and escalate complex issues when necessary.
• Participate in scheduled out-of-hours support as part of a team rotation.

Experience Required:

• Minimum 2 years of experience in a customer-facing technical support role.
• Demonstrated ability to troubleshoot and resolve technical issues effectively.
• Familiarity with networking fundamentals and protocols including DNS and MX records.
• Experience working with support desk tools and ticketing systems.
• Excellent communication skills in English – both written and verbal.
• Previous exposure to IT service environments is essential.

Desirable Skills:

• Knowledge of email infrastructure and related protocols.
• Experience with Active Directory and Microsoft software environments.
• Customer service background in a technical environment.
• Strong analytical mindset with an eagerness to learn new technologies.
• Experience with cloud-based products or services.

Educational Requirements:

• A third-level qualification in IT or a related field is preferred.

HOW TO APPLY:

If you are interested in this role, please apply for this role with your updated CV.