Infor M3 Application Support Engineer

M3 ERP Application Support Analyst

Job Description:

Our client, a leading organisation in the professional services sector, is seeking an experienced M3 ERP Application Support Analyst to join their team in Dublin. This is a permanent position suited to individuals with solid exposure to M3 ERP systems support.

Job Responsibilities

• Provide day-to-day support for the M3 ERP platform, assisting internal users and resolving technical issues.
• Monitor system performance, ensuring application stability and availability.
• Troubleshoot and resolve functional and technical problems, escalating as needed.
• Work collaboratively with technical teams and business stakeholders to support system improvements and upgrades.
• Assist in system configuration and testing for changes and enhancements.
• Maintain and document support procedures and technical documentation.
• Provide support for integration points with other business systems.
• Participate in the implementation of new modules or features as required.

Experience Required

• Minimum 2–3 years’ experience supporting M3 ERP applications in a similar role.
• Demonstrated experience in issue diagnosis, root cause analysis, and end-user support.
• Solid understanding of ERP business processes, especially within a professional or industrial setting.

Desirable Skills

• Familiarity with Infor M3 CloudSuite is highly advantageous.
• Experience working in a structured IT environment, ideally using ITIL frameworks.
• Exposure to manufacturing, distribution, or supply chain sectors.
• Understanding of database queries and ERP system reporting tools.

Educational Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Working Hours & Benefits

• Monday to Friday schedule with flexible working options.
• Competitive salary and comprehensive benefits package.
• Pension scheme, life assurance, and performance-based bonuses.
• Hybrid work model with on-site presence in Dublin as required.

HOW TO APPLY:

If you are interested in this role, please apply with your updated CV