Information Technology Support Engineer

IT Support Engineer

Location: Ireland (with field support responsibilities)

Type: Permanent

Job Description:

Our client, a technology-focused organisation, is seeking a skilled IT Support Engineer to provide comprehensive technical assistance to end-users. This role combines helpdesk support and on-site field services across a broad range of systems and applications.

Job Responsibilities:

• Deliver 1st and 2nd line support via phone, email, and remote access tools.
• Conduct on-site troubleshooting for hardware, networking, and software issues.
• Support and maintain desktop, laptop, printer, and mobile device operations.
• Manage and support Microsoft 365, Windows environments, Azure, and Active Directory.
• Resolve issues with business-critical applications and core systems.
• Handle user account setups, system updates, and patch management.
• Maintain detailed documentation for incidents, solutions, and changes.
• Escalate complex issues to senior engineers or third-party vendors as needed.
• Provide outstanding customer service and maintain professional communication at all times.

Experience Required:

• Minimum 2 years’ experience in a helpdesk or field-based IT support role.
• Proficiency in Windows OS, Microsoft 365, Azure, and Active Directory.
• Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, and Wi-Fi.
• Practical experience troubleshooting IT hardware and peripherals.
• Experience using helpdesk/ticketing systems.
• Strong problem-solving and communication skills.
• Ability to work independently and manage workloads efficiently.
• Full driving licence and access to personal transport.

Desirable Skills:

• Familiarity with label printers and barcode scanners.
• Experience using FreshService or similar helpdesk platforms.
• Exposure to Microsoft Intune or other mobile device management tools.
• Knowledge of Linux/macOS environments.
• Competency in SQL for basic querying or data analysis.
• Understanding of API integrations (REST/SOAP).
• Experience with ERP systems such as Infor M3.
• Awareness of ITIL principles and practices.
• Industry certifications (e.g. CompTIA, Microsoft, Cisco, ITIL).

Educational Requirements:

• A recognised third-level qualification in Computer Science, Information Technology, or a related field.

Working Hours & Benefits:

• Monday to Friday schedule with flexibility.
• Hybrid working model.
• Competitive salary.
• Bonus structure.
• Pension scheme.
• Life assurance cover.

HOW TO APPLY:

If you are interested in this role, please apply with your updated CV.