IT Service and Operations Manager

Join a forward-thinking, internationally connected organisation operating at the forefront of a rapidly evolving, asset-intensive industry. With a strong focus on digital transformation, this business is investing heavily in its technology landscape to support future growth.

We are seeking an experienced IT Service & Operations Manager to lead and enhance IT service delivery in a dynamic, multi-vendor environment. This is a high-impact role with strong visibility across the business.

Key Responsibilities

• Own and manage day-to-day IT service delivery and performance
• Act as the primary escalation point for operational issues
• Coordinate service desk, end-user support, and workplace technologies
• Manage third-party vendors and ensure service levels are achieved
• Oversee incident, problem, and change management processes
• Support operational security, compliance, and control activities
• Drive continuous improvement across IT services and processes.

Key Requirements

• Proven experience in IT service management or IT operations
• Strong understanding of end-user computing, infrastructure, and service environments
• Experience managing vendors in multi-provider environments
• Ability to drive outcomes across cross-functional teams
• Excellent communication and stakeholder management skills
• Familiarity with ITSM tools and ITIL practices

What’s on Offer

• Competitive salary and performance-related bonus
• Hybrid working with strong work-life balance
• Opportunity to shape and improve IT service delivery at scale
• Exposure to international teams and modern technology environments
• A collaborative, supportive culture focused on continuous improvement

HOW TO APPLY:

If you are interested in this role, please apply for this role with your updated CV