Programme Manager

We are seeking an experienced Programme Manager with a strong track record in managing complex service transitions between external suppliers. The ideal candidate will combine commercial acumen, stakeholder management expertise, and end-to-end programme delivery skills to ensure seamless migration of services and people between vendors.

Key Responsibilities

• Service Migration Leadership
• Oversee the full lifecycle of service and people migration from one supplier to another.
• Develop and manage detailed transition plans, ensuring minimal disruption to business operations.
• Identify risks, dependencies, and interdependencies, proactively mitigating issues.
• Commercial & Supplier Management
• Lead negotiations with external suppliers, ensuring fair and competitive pricing through effective use of price books and benchmarking.
• Drive commercial discussions on work packages, service levels, and pricing models.
• Maintain strong, balanced relationships with competing external parties.
• Programme & Stakeholder Management
• Act as the central point of contact for all migration-related activities.
• Engage with senior stakeholders, internal teams, and third parties to align on objectives and delivery.
• Track progress, report on milestones, and ensure programme goals are delivered within agreed timelines and budgets.

Required Skills & Experience

• Proven expertise in managing large-scale service migrations between suppliers.
• Strong commercial acumen, with experience in negotiating contracts, pricing, and supplier performance.
• Exceptional stakeholder management skills, capable of handling competing external parties with diplomacy and authority.
• Programme management proficiency, including planning, risk management, governance, and reporting.
• Experience working in complex environments with multiple moving parts, people transitions, and service-level commitments.
• Excellent communication, negotiation, and influencing skills.

Desirable

• Professional certifications such as PMP, PRINCE2, or MSP.
• Prior experience in regulated industries or environments with high service-dependency.
• Knowledge of TUPE or similar people transfer processes.