Technology Lead ( eCommerce )

My Dublin based in Dublin for a Technology Lead (eCommerce) this is a perm role working on a hybrid model. The eCommerce Technology Lead plays a key role in developing, improving, and supporting digital commerce platforms. This role works across multiple teams and external partners to deliver reliable, user-focused online experiences while driving ongoing enhancements and supporting business objectives. The position also manages the technology pipeline to ensure new features and updates are delivered efficiently.

Responsibilities

• Design and evolve eCommerce platforms to meet current and future business needs.
• Collaborate with external providers to integrate and optimise solutions across platforms such as Magento, Shopify, SANA, BigCommerce, and similar.
• Maintain high standards of system stability, speed, and security.
• Build effective working relationships with technology suppliers and partners.
• Monitor performance to ensure commitments are met and services remain reliable.
• Oversee agreements and negotiate terms that support value and quality.

Team Collaboration

• Work closely with product, commercial, and technical stakeholders to understand requirements and shape practical digital solutions.
• Contribute to strategic planning and support broader eCommerce initiatives.
• Ensure technical work aligns with business goals and customer expectations.

Project Coordination

• Lead end-to-end delivery of eCommerce technology projects.
• Define project goals, timelines, and deliverables with key contributors.
• Track progress, resolve challenges, and ensure projects stay within scope and budget.

Security & Compliance Management

• Ensure all digital commerce systems follow relevant security, data protection, and compliance standards.
• Implement controls to safeguard information and maintain platform integrity.
• Carry out periodic checks to identify risks and strengthen defences.

Monitoring

• Continuously assess platform performance to maintain a smooth and reliable customer experience.
• Troubleshoot issues and put corrective actions in place promptly.
• Drive enhancements that improve overall speed, stability, and efficiency.

Analytics & Reporting

• Use monitoring and analytics tools to track system behaviour and identify improvement opportunities.
• Produce insights and recommendations for optimisation and long-term planning.
• Develop approaches that support consistent performance improvement.

Support & Issue Management

• Assist internal teams and users by addressing technical queries and resolving issues quickly.
• Establish and refine support processes to improve responsiveness and satisfaction.
• Ensure smooth day-to-day operation of eCommerce platforms.

Backlog & Roadmap Oversight

• Manage and prioritise the technology backlog to ensure timely delivery of updates and enhancements.
• Work with teams to clarify requirements, refine tasks, and align priorities.
• Monitor progress and adjust plans based on business needs and feedback.

Skills, Experience & Competencies

• Degree in Information Technology, Computer Science, or a related discipline.
• Practical experience working with major eCommerce platforms (e.g., Magento, Shopify, SANA, BigCommerce).
• Strong background in vendor coordination, technical delivery, and platform operations.
• Good understanding of digital security and compliance requirements.
• Excellent communication and stakeholder-management skills.
• Ability to manage multiple streams of work in a dynamic environment.
• Experience with monitoring and analytics tools.
• Familiarity with ITIL frameworks.

Preferred Skills

• Experience in regulated sectors such as healthcare, retail, or similar fields.
• Project management certifications (PMP, PRINCE2, etc.).
• ITIL certifications.
• Knowledge of relevant industry regulations.