1st Line Support

Job Title: IT Helpdesk Technician (1st Line Support) - Hybrid / Harrogate
Location: Harrogate (3 days office / 2 days home)
Salary: Up to c.£30,000 DOE + Generous Weekend and Bank Holiday On‑Call Allowance

Why Apply?

This is an exciting opportunity for an experienced IT Helpdesk Technician to work in a modern, technology‑driven environment, supporting a leading private sector organisation during a transformative migration to Microsoft Azure. You'll be part of a forward‑thinking team where your input will be valued, your ideas will be heard, and your work will directly influence how technology supports services nationwide.

IT Helpdesk Technician Responsibilities

• Deliver 1st line IT support both remotely and on‑site

• Manage and resolve incidents via the IT Service Management platform

• Configure, deploy, and maintain laptops, desktops, and corporate devices

• Support Microsoft 365 suite including Teams, SharePoint, and Exchange

• Manage Active Directory and Microsoft Entra ID (formerly Azure AD)

• Oversee device management and security through Microsoft Intune

• Provide VoIP support (3CX) and assist with basic networking issues (DHCP, DNS, VPN)

• Support Apple devices, including iPads, MacBooks, and macOS

• Contribute to hybrid cloud migration projects and internal IT initiatives

• Participate in the weekend on‑call support rota (with allowance)

IT Helpdesk Technician Requirements

Essential:

• Previous experience in a 1st Line IT Support / Helpdesk role

• Strong knowledge of Windows 10/11 and Microsoft 365

• Understanding of Active Directory and Microsoft Entra ID

• Familiarity with Microsoft Intune for device management and security

• VoIP (3CX) and basic networking knowledge (DHCP, DNS, VPNs)

• Ability to support Apple technology confidently

• Full UK driving licence and own transport

• Based in or near Harrogate

Desirable:

• Windows Server administration

• RMM tool experience (e.g., Datto, Zendesk, Freshdesk)

• Knowledge of patch management, scripting, and automation

• Experience with Microsoft CRM, SQL, or .NET

• Previous work in healthcare or regulated industries

What's in it for me?

• Hybrid working - 3 days office / 2 days home

• Exposure to app development, 2nd line support, and modern cloud platforms

• iPad and laptop provided

• Death in Service scheme

• Generous weekend on‑call allowance

• Mileage reimbursement for travel to sites nationwide

• Opportunity to be part of a high‑profile Azure migration project

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.