Customer Enablement Specialist

Job Title: Customer Enablement Specialist

Location: Leeds (Office Based)

Salary:
£40,000 - £60,000 per annum

An exciting opportunity has arisen with a well-funded, rapidly growing SaaS and AI technology business that delivers an innovative platform designed to streamline customer communication, automate workflows and improve operational efficiency.

This Customer Solutions Consultant role is ideal for a technically minded, customer-focused professional who enjoys problem-solving, supporting clients and helping businesses maximise the value of cutting-edge software solutions.

Customer Solutions Advisor Responsibilities

• Design structured onboarding programmes aligned to implementation timelines
• Deliver high-quality live and recorded training sessions for customers
• Build and maintain a scalable training academy, including videos, guides, and certification programmes
• Train internal teams on platform capabilities and best practices
• Deliver training and onboarding support to improve adoption
• Drive product adoption, usage depth, and customer confidence in the platform
• Reduce onboarding time and support dependency through effective training and education

Customer Solutions Advisor Requirements

• Proven experience training or enabling users on SaaS platforms
• Strong ability to simplify and communicate technical concepts (e.g. APIs, workflows, integrations)
• Ability to work cross-functionally and influence multiple stakeholders
• Strong understanding of client onboarding
• Experience building or managing LMS / training academy platforms
• Familiarity with tools such as Loom, Notion, or TalentLMS

What's in it for me?

• 30 days holiday rising to 35 days
• Bank holidays plus work anniversary day off
• Wellbeing support
• Bright Exchange discounts
• Regular team socials
• Excellent professional development opportunities
• Long-term career growth within technology and SaaS careers

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.