Customer Solutions Consultant

Job Title: Customer Solutions Consultant

Location: Leeds (Office Based)

Salary:
£40,000 - £60,000 per annum

An exciting opportunity has arisen with a well-funded, rapidly growing SaaS and AI technology business that delivers an innovative platform designed to streamline customer communication, automate workflows and improve operational efficiency.

This Customer Solutions Consultant role is ideal for a technically minded, customer-focused professional who enjoys problem-solving, supporting clients and helping businesses maximise the value of cutting-edge software solutions.

Customer Solutions Advisor Responsibilities

• Managing customer relationships
• Lead customer onboarding and platform configuration
• Translate customer workflows into tailored software solutions
• Act as a key technical contact throughout the customer lifecycle
• Deliver training and onboarding support to improve adoption
• Troubleshoot issues and liaise with Product and Engineering teams
• Support with mapping processes for customer engagement
• Attend customer visits and national industry events

Customer Solutions Advisor Requirements

• Previous experience in Customer Success, Technical Support, Onboarding or SaaS support roles
• Exposure to field management systems
• Understanding of customer workflows and process mapping
• Strong understanding of client onboarding
• Experience with tools such as HubSpot, Salesforce or Zapier
• Excellent communication and relationship-building skills
• Full UK driving licence and own transport

What's in it for me?

• 30 days holiday rising to 35 days
• Bank holidays plus work anniversary day off
• Wellbeing support
• Bright Exchange discounts
• Regular team socials
• Excellent professional development opportunities
• Long-term career growth within technology and SaaS careers

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.