Customer Success Manager - Cybersecurity

Fruition Group is proud to be recruiting on behalf of a fast-growing, innovative cybersecurity vendor that's redefining how organizations protect their digital infrastructure. This is a unique opportunity to join a company at the forefront of threat detection, response, and resilience, and to play a key role in helping customers extract maximum value from world-class security solutions.

As a Customer Success Manager, you'll be the strategic partner and advocate for enterprise clients across the U.S., ensuring their long-term success, security, and satisfaction. If you're customer-obsessed, commercially aware, and passionate about cybersecurity, we want to hear from you.

Responsibilties:

• Managing a portfolio of enterprise customers across the U.S., ensuring onboarding, adoption, and long-term engagement.
• Building strong, trusted relationships with technical and business stakeholders.
• Acting as a strategic advisor on how to maximize value from the platform and improve their security posture.
• Leading regular business reviews, providing insights and actionable recommendations based on customer goals and usage data.
• Proactively identifying and addressing risks to customer satisfaction, renewals, and growth.
• Working closely with internal teams (Support, Product, Sales, Engineering) to resolve customer challenges and advocate for enhancements.
• Supporting commercial goals including retention, renewals, and upsell opportunities in partnership with Sales.

Requirements:

• 4+ years' experience in Customer Success, Account Management, or similar client-facing roles in a B2B software or cybersecurity environment.
• A strong understanding of cybersecurity principles, technologies, and business impacts (or a demonstrated interest in learning quickly).
• Exceptional communication, relationship-building, and problem-solving skills.
• A consultative, data-informed approach to helping customers achieve value and ROI.
• Proficiency with customer success and CRM tools such as Gainsight, Salesforce, or HubSpot.
• A self-starter mindset with a passion for continuous improvement and collaboration.
• U.S.-based with the ability to travel occasionally to customer locations or industry events.

Desirable:

• Hands-on experience with cybersecurity tools such as SIEM, SOAR, endpoint security, or threat intelligence platforms.
• Experience supporting technical or security-minded stakeholders (CISOs, SOC teams, IT leaders).
• Relevant certifications (e.g., CISSP, CSM, CompTIA Security+) are a plus.

Why Apply?

• Represent a cutting-edge cybersecurity vendor trusted by major enterprise clients.
• Play a meaningful role in protecting businesses from evolving cyber threats.
• Join a collaborative, inclusive culture where innovation and growth are encouraged.
• Competitive salary and commission structure, with full U.S. benefits.
• Flexibility to work remotely, with support for professional development and career progression.

Candidates must be US Citizens or Green Card Holders, sponsorship is unavailable for this position.