Desktop Support Engineer (Field-Based)

Job Title: Desktop Support Engineer (Field-Based) - Contract
Location: Field-based, multi-site - South/South-West England
Salary: Up to £300pd Inside IR35
Duration: 3 Months - Chance of extension

Why Apply?
Our client, a well-established manufacturing group, is looking for an experienced Desktop Support Engineer to support a focused end-user device rebuild project across multiple sites. This is a great opportunity for a field-based support specialist to take ownership of local deployment work, coordinate directly with project stakeholders, and deliver a smooth device rebuild experience for end users. Travel expenses and accommodation for overnight stays are covered.

Please note, due to the fact the role is field based you will need a UK drivers license and regular access to a vehicle.

Responsibilities

• Support the planning, coordination and execution of end-user device rebuild activity across an agreed site sequence
• Work closely with project managers, technical leads and local site contacts to coordinate user availability, device readiness and rebuild schedules
• Rebuild, configure and validate end-user devices in line with agreed build processes and standards
• Provide hands-on desktop support during deployment, including troubleshooting hardware, operating system, application, connectivity and user access issues
• Ensure devices are correctly assigned, documented, tested and handed back to users with minimal disruption
• Maintain accurate progress updates, issue logs, asset details and rebuild status information
• Escalate technical blockers, delivery risks or scheduling conflicts to the appropriate stakeholders
• Support post-rebuild floorwalking and user assistance to ensure a smooth transition

Requirements

• Proven experience in a Desktop Support Engineer, EUC Engineer, Deskside Support or similar field-based IT support role
• Strong hands-on experience rebuilding, configuring and supporting Windows end-user devices
• Good working knowledge of Microsoft 365, Microsoft Intune, Windows 10/11 and endpoint management processes
• Ability to troubleshoot hardware, software, network connectivity, peripheral and user profile issues
• Experience supporting deployment, refresh, migration or device rebuild projects highly beneficial
• Strong organisational skills, with the ability to coordinate activity across multiple users, devices and locations
• Clear communication skills and confidence working directly with end users, technical teams and project stakeholders
• Full UK driving licence, access to a car, and willingness to travel between sites, including overnight stays where required

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.