Service Desk Analyst

Service Desk Analyst
Location: Doncaster (On-site)
Rate: Up to £245 per day - Inside IR35

Why Apply?
This is a fantastic opportunity to utilise your IT support expertise within a well-established, industry-leading organisation in the sustainable infrastructure sector. You will be part of a supportive IT team, working in a varied and fast-paced environment where no two days are the same. If you are an experienced service desk professional looking for your next contract, this could be the perfect opportunity.

Service Desk Analyst Responsibilities

• Act as the primary point of contact for IT support, logging, categorising, and resolving incidents and service requests
• Diagnose and resolve hardware and software faults, escalating to resolver groups where necessary to maintain SLAs
• Provide clear advice and guidance on technical solutions, workarounds, and security best practices
• Assist in the investigation and resolution of problems, contributing to preventative measures and continual service improvement
• Install, configure, and maintain software, applications, and operating systems
• Maintain accurate asset records and update CMDB and knowledge management systems

Service Desk Analyst Requirements

• Previous experience in a 1st line IT support or service desk analyst role
• Solid working knowledge of Microsoft 365, Active Directory, and Windows Desktop OS
• Experience with ticketing systems and remote support tools
• Familiarity with ITIL principles - Foundation certification or equivalent experience is desirable
• SDI Certified Service Desk Analyst or equivalent experience is advantageous
• Strong communication skills with a methodical and analytical approach to problem-solving
• Understanding of basic networking and security methodologies

What's in it for me?

• An initial 3-month contract with a stable and growing organisation
• Opportunity to work across a broad range of systems and technologies
• Supportive team environment
• Competitive day rate
• Immediate start available

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.