Support Engineer

Job Title: Support Engineer
Location: Wetherby / Hybrid Working (2-3 days per month on-site)
Salary: £30,000 - £35,000

Must have a valid drivers license and access to a vehicle

Why Apply?

Would you like to work on software that makes a genuine difference in the healthcare sector?

We're working with an established software company whose specialist applications support medical organisations in managing critical processes and improving outcomes for patients and professionals alike.

Following continued growth, they're looking to add a Support Engineer to their close-knit technical team, providing customer-facing and internal support in a stable, growing business where reliable software plays a key role in patient care.

Responsibilities

• Provide technical support to customers via helpdesk, telephone, email, remote sessions, and face-to-face meetings
• Investigate, troubleshoot, and resolve customer-reported software issues and service requests
• Offer guidance on the use, configuration, and operation of core software products
• Gather diagnostic information and escalate suspected software defects to the Development Team
• Attend customer meetings to understand requirements and identify practical solutions
• Support customers with infrastructure-related queries affecting software deployment
• Deliver first-line internal IT support to employees, covering accounts, passwords, devices, and general technical issues
• Create and administer user accounts and access permissions
• Escalate software, infrastructure, and IT issues to further lines of support where needed
• Maintain accurate records within support systems and contribute to knowledge base documentation
• Build ongoing product and technical knowledge through structured training

Requirements

• Previous experience in a customer support, technical support, service desk, or IT support role
• Proven experience managing customer support requests through to resolution
• Strong troubleshooting skills across software and technical issues
• Good working knowledge of Microsoft Windows and Microsoft 365
• Strong problem-solving and analytical ability
• Confident communicator, able to engage both technical and non-technical users
• Good organisational skills with the ability to prioritise a varied workload
• Comfortable working independently and collaboratively within a team
• Desirable: experience supporting commercial software applications, IIS, SQL Server, or providing remote customer support

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.